1. Data Controller
VORAXS collects, uses, and protects your personal data when you access our platform and services. Data Controller: Rachid Alaoui Selsouli, Casablanca, Morocco. Dedicated data protection contact: support@voraxs.com.
2. Scope & Applicable Law
We process your personal data in strict compliance with Moroccan Law No. 09-08 of February 18, 2009, on the protection of individuals with regard to the processing of personal data and relevant CNDP recommendations.
3. Collected Data
Account information: name, email address, credentials. Athletic profile: preferred sports, skill level, reliability score, match history. Bookings and activities: joined matches, reserved courts. Location: approximate or precise geolocation with your explicit consent. Communications: match messaging, shared media. Technical data: IP address, device, operating system, and security logs.
4. Collection Methods
We collect your data directly when creating your account, completing your profile, participating in matches, or communicating on the application. Technical data is gathered automatically during platform usage.
5. Processing Purposes
Service delivery: account management, athletic matchmaking, and court reservation coordination. Platform integrity: computing attendance and punctuality indices. Security and moderation: abuse prevention, enforcement of Terms, and community safeguarding. Operational communications: match scheduling notifications and essential service updates.
7. Data Sharing & Processors
VORAXS never sells personal data. Data is shared exclusively with other players in accordance with your chosen visibility settings, partner sport venues to confirm attendance, and technical cloud hosting providers bound by strict confidentiality agreements.
8. Hosting & International Transfers
VORAXS relies on secure cloud infrastructure hosted in the Netherlands. Data is transferred outside Morocco under strict compliance with Moroccan Law 09-08 governing data transfers to countries providing adequate protection recognised by the CNDP.
9. Data Security
We apply reinforced technical and organizational safeguards: end-to-end transport encryption (HTTPS/TLS), stringent access controls, and ongoing traffic auditing to prevent unauthorized access, loss, or alteration of personal data.
10. Retention Periods
Active accounts: retained until account deletion is requested. Deleted accounts: immediate profile purge. Ephemeral match messaging: no permanent storage. Technical and security audit logs: retained for a maximum of 90 days for cybersecurity purposes.
11. Your Statutory Rights (Law 09-08)
In accordance with Law 09-08, you have the right to information, access, rectification of inaccurate data, and opposition for legitimate reasons. You can exercise these rights at any time by contacting support@voraxs.com.
12. Account Deletion
You may request permanent deletion of your account at any time through profile settings or via email. Your profile, athletic stats, and related records will be immediately erased.
13. Protection of Minors
VORAXS is not intended for children under 13 years old. For users between 13 and 18, parental or legal guardian consent and supervision are required for registration and participation in sports activities.
14. Sensitive Data & Health
VORAXS never requires medical, health, or sensitive personal data. Any voluntary sharing of such information in messages or bio remains at the user's sole discretion and responsibility.
15. Third-Party Services
The platform may contain links to third-party venues or payment partners. VORAXS does not control and is not liable for their independent privacy practices.
16. Security Incidents
In the event of a security incident affecting personal data, VORAXS will promptly implement containment and remediation measures and notify the CNDP and affected users in compliance with statutory obligations.
17. Policy Amendments
We may periodically revise this policy. Significant changes will be communicated via the platform or email. The effective date stated at the top of this document indicates the latest version.
18. Contact & CNDP Declarations
Controller: Rachid Alaoui Selsouli, Casablanca, Morocco. Email: support@voraxs.com. Personal data processing operations are declared and authorized in accordance with the National Commission for the Protection of Personal Data (CNDP).